return and refund policy
Our return policy lasts 5 days. If 5 days have gone by since your delivery date, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. To Return, please contact us within 5 days from the receipt of goods. You need to send us an email at phenomppl@gmail.com or contact us on Whatsapp on +91 77387 56004. We will provide you the details for returning the goods.
Once you receive an email from us, you can ship at [address to ship] You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original cost of return shipping will be deducted from your refund. Also if any import duty is levied it will be deductible from refund. Any item not in its original condition, is damaged or missing parts for reasons not due to our error, will not be accepted. Please note the back chains are not to be considered part of the order. Back chains (if any missing) can be sent in your next order on request. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 – 12 working days.